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What do you think are the key challenges, potential solution(s), and probable results in applying SNA in telecommunications firms?

Read the Application Case 8.5, “Social Network Analysis Helps Telecommunications Firms,” on pages 375 and 376 of

your textbook. Then, answer the following questions:

1. How can social network analysis (SNA) be used in the telecommunications industry?

2. What do you think are the key challenges, potential solution(s), and probable results in applying SNA in

telecommunications firms?


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