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Describe each tactical business goal (specific to customers, leads, and sales).

  • Create a KPI-driven business process plan worksheet.
    • Describe each tactical business goal (specific to customers, leads, and sales).
    • Define the┬átarget KPIs (at least 10, including project rate of return [PRR] and the break-even point [BEP]).
    • Create a brief explanation of each KPI, and describe how it will be used to quantitatively measure the achievement of defined tactical business goals.
    • Write a formula for each KPI calculation method (define and clearly show how the KPI is derived).
  • You may use this spreadsheet template to help format your plan.
  • All sources should be cited both in the text and in the references using APA format.

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