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Analyze healthcare dilemmas using Root Cause Analysis criteria.

Learning Outcomes:
Analyze healthcare dilemmas using Root Cause Analysis criteria.
Develop a corrective action response to a healthcare dilemma.
Recommend corrective action implementation steps for a healthcare dilemma.

Action Items: (This assignment is modified from the Chapter 9 Exercise 1 on p. 158 of your textbook.)

Read the the case study on p. 159 of your textbook
Use the RCA questions in Exhibit 9.10 (p. 149) in your textbook and respond to the following:
Describe how you would address the dilemma from an internal perspective.
Develop a response to the patient.


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